Service Products

I. Maintenance Services

Extended Warranty Service

An additional service to extend the warranty period of a device beyond the standard warranty, offering 1 to 3 years of extended warranty service.

Customized Maintenance Service

Providing customized maintenance services tailored to customers' needs, including remote technical support, faulty part repairs, on-site services, regular inspections, training support, and other customized requests.

II. Engineering Services

Installation Guidance

Professional engineers from THREERISE will be dispatched to the customer's site to provide guidance on screen installation and debugging services.

Installation Services

We arrange professional engineers to provide on-site screen installation services for customers.

Turnkey Engineering Services

THREERISE offers customers a one-stop service including site survey, steel structure design and installation, screen installation, software and hardware debugging.

Screen Disassembly and Reassembly Services

Based on customer requests, THREERISE can fulfill screen disassembly and reassembly needs. Through professional disassembly, transportation, and installation services, we ensure the completion of disassembly and reassembly according to the contracted schedule and quality requirements, saving customers the cost of purchasing new screens.

III. Fault Resolution Services

Spare Parts Repair Service

When customers' display screens or modules experience spare part failures, they can mail the faulty parts to designated after-sales service centers for repair, and THREERISE will ship them back to the customers after repairs.

Spare Parts Purchase Service

Customers can purchase original spare parts for repairs and replacements to ensure optimal product quality.

On-site Fault Handling

Based on customer needs, we dispatch technical staff to the customer's site to troubleshoot, repair, and debug the screens, resolving various issues during usage.

IV. Maintenance and Usage Services

Screen Cleaning Guidance

Technical staff will visit the customer's site to provide technical guidance to cleaners, removing dust and impurities from the screen surface to ensure a clean display screen cover.

Event Support

Professional engineers provide technical support at customers' events to ensure the smooth running of their business activities.

Inspection Services

Technical staff will visit the site to provide comprehensive inspections of the display's operating status, promptly diagnosing faults and providing complete solutions to ensure optimal operation.

Calibration Services

Technical staff will visit the customer's site to perform full-screen calibration services for the display equipment.

V. Training Services

 On-site Training Services

Training services are provided to enhance customers' product knowledge and skills, including professional knowledge training, product knowledge training, and operational training, aiming to achieve mutual benefits through these services.